Terms and Conditions

TERMS & CONDITIONS

Welcome to www.fableandfigs.com, the official website owned and operated by TrueCrop Foods, proprietor of the premium dry fruits and gourmet foods brand Fable & Figs.

These Terms & Conditions ("Terms") govern your access to and use of this Website, including the purchase of products, use of services, and all interactions with TrueCrop Foods through this Website.

By accessing, browsing, registering on, or placing an order through this Website, you agree to be legally bound by these Terms. If you do not agree with these Terms, please discontinue use of the Website.

1. About TrueCrop Foods

TrueCrop Foods is engaged in the sourcing, packaging, marketing and sale of premium dry fruits, nuts, dried fruits, gourmet foods, gift hampers and related food products under the consumer brand Fable & Figs.

References to "Fable & Figs" on this Website refer to products and services offered by TrueCrop Foods.

2. Eligibility

By using this Website, you represent that:

  • You are legally capable of entering into a binding contract under applicable Indian law.
  • The information you provide is true, complete and accurate.
  • You will use the Website only for lawful purposes.
  • You will not misuse or interfere with the operation of the Website.

If you are purchasing on behalf of a company or organisation, you confirm that you have the authority to bind that entity.

3. Products

TrueCrop Foods strives to present all products accurately.

However, because our products are natural agricultural products, variations may occur in:

  • Colour
  • Shape
  • Size
  • Texture
  • Taste
  • Aroma
  • Weight (within applicable legal tolerances)
  • Packaging appearance

Such natural variations do not constitute product defects.

Product photographs are intended for illustration purposes. Actual packaging, presentation or labelling may vary from time to time without affecting the quality or authenticity of the product.

4. Product Availability

All products displayed on the Website are subject to availability.

We reserve the right to:

  • Modify product offerings.
  • Introduce or discontinue products.
  • Change packaging.
  • Limit purchase quantities.
  • Refuse unusually large or suspicious orders.
  • Correct pricing or listing errors.

Availability displayed on the Website does not guarantee acceptance of an order.

5. Pricing

Unless otherwise stated:

  • All prices are displayed in Indian Rupees (INR).
  • Prices are inclusive or exclusive of applicable taxes as indicated on the Website.
  • Shipping charges, if applicable, will be displayed during checkout.
  • Promotional offers are valid only during the specified period.

TrueCrop Foods reserves the right to revise prices at any time without prior notice.

6. Orders

Submission of an order constitutes an offer to purchase and does not guarantee acceptance.

Your order will be deemed accepted only after:

  • Successful payment verification (where applicable),
  • Internal order verification, and
  • Confirmation by TrueCrop Foods.

We reserve the right to decline or cancel an order for reasons including, but not limited to:

  • Product unavailability
  • Pricing or listing errors
  • Suspected fraud
  • Payment failure
  • Duplicate orders
  • Incorrect customer information
  • Delivery restrictions
  • Force majeure events
  • Any other legitimate business reason

If an order is cancelled by TrueCrop Foods after payment has been received, the eligible amount will be refunded in accordance with our Refund Policy.

7. Customer Responsibilities

Customers are responsible for ensuring that:

  • Contact information is accurate.
  • Delivery address is complete and correct.
  • The recipient is available to receive the shipment.
  • Products are inspected upon delivery.
  • Storage instructions are followed after receipt.

TrueCrop Foods shall not be responsible for delays or failed deliveries arising from inaccurate customer information.

8. Payments

Payments may be made using the payment methods made available on the Website.

Transactions are processed through authorised third-party payment service providers.

TrueCrop Foods does not intentionally store confidential payment credentials such as complete card details, CVV numbers or UPI PINs.

9. Shipping & Delivery

Shipping and delivery are governed by the separate Shipping & Delivery Policy, which forms an integral part of these Terms.

Estimated delivery timelines are indicative only and may vary due to factors beyond our reasonable control.

10. Returns, Refunds & Cancellations

Returns, refunds and cancellations shall be governed by the applicable policies published on the Website.

Due to the perishable and food-grade nature of our products, eligibility for returns or refunds may be limited to circumstances described in those policies.

11. Food Safety & Storage

Customers are advised to:

  • Store products in accordance with the instructions provided on the packaging.
  • Consume products before the stated Best Before date.
  • Check ingredient and allergen information before consumption.
  • Keep products away from excessive heat, moisture and direct sunlight.

TrueCrop Foods shall not be responsible for deterioration arising from improper storage or handling after delivery.

12. Intellectual Property

Unless otherwise stated, all intellectual property appearing on the Website, including:

  • The Fable & Figs brand name
  • Logos
  • Product names
  • Artwork
  • Packaging designs
  • Product photographs
  • Website design
  • Text
  • Graphics
  • Illustrations
  • Videos
  • Blog content
  • Recipes
  • Marketing materials

is owned by or licensed to TrueCrop Foods and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified or commercially exploited without prior written permission from TrueCrop Foods.

13. Acceptable Use

You agree not to:

  • Use the Website for unlawful purposes.
  • Attempt unauthorised access to our systems.
  • Upload malicious software.
  • Interfere with Website security.
  • Submit false or misleading information.
  • Copy Website content without permission.
  • Misrepresent your identity.
  • Engage in fraudulent transactions.

Violation of these Terms may result in suspension or termination of access to the Website.

14. Product Information

Information provided regarding ingredients, nutrition, traditional food practices, serving suggestions or wellness is intended for general informational purposes only.

Our products are food products and are not intended to diagnose, treat, cure or prevent any disease.

Customers should seek professional medical advice regarding allergies, dietary restrictions or medical conditions.

15. Customer Reviews & User Content

Where customers submit reviews, testimonials, photographs or other content, they confirm that:

  • The content is accurate to the best of their knowledge.
  • It does not infringe any third-party rights.
  • It is not unlawful, defamatory or misleading.

By submitting such content, you grant TrueCrop Foods a non-exclusive, royalty-free licence to use, reproduce and display it for promotional and operational purposes, unless otherwise agreed.

16. Limitation of Liability

To the maximum extent permitted by applicable law, TrueCrop Foods shall not be liable for indirect, incidental, special or consequential losses arising from:

  • Use of the Website.
  • Delays in delivery.
  • Website interruptions.
  • Technical failures.
  • Customer misuse of products.
  • Circumstances beyond our reasonable control.

Nothing in these Terms excludes rights that cannot be excluded under applicable consumer protection laws.

17. Force Majeure

TrueCrop Foods shall not be liable for any delay or failure in performing its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Pandemic
  • Government restrictions
  • Labour disputes
  • Transportation disruptions
  • Power failures
  • Internet outages
  • Cyber incidents
  • Supplier disruptions

18. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable consumer protection laws, courts having jurisdiction over the registered office of TrueCrop Foods shall have exclusive jurisdiction over disputes arising from these Terms.

19. Amendments

TrueCrop Foods may revise these Terms from time to time.

The updated version will be published on the Website with the revised "Last Updated" date.

Continued use of the Website after such changes constitutes acceptance of the revised Terms.

20. Contact Information

TrueCrop Foods
Owner of the Fable & Figs Brand
Website: www.fableandfigs.com
Email: [support@fableandfigs.com]

Registered Office:
101, Vitha Govind Society, 
Sector-20, Airoli, 
Navi Mumbai- 400708

Our Commitment

At TrueCrop Foods, our goal is not merely to sell premium products, but to build enduring relationships founded on quality, transparency and trust. Every product offered under the Fable & Figs brand reflects our commitment to thoughtful sourcing, responsible business practices and an exceptional customer experience.

End of Terms & Conditions