Refund and Return

SHIPPING, DELIVERY, RETURN, REFUND & CANCELLATION POLICY

At TrueCrop Foods, we take great care to ensure that every product sold under the Fable & Figs brand reaches you in perfect condition. Our products are carefully sourced, quality checked, and packed to preserve their freshness and integrity.

This Policy explains our shipping, delivery, cancellation, return and refund procedures.

PART A – SHIPPING & DELIVERY POLICY

1. Order Processing

  • Orders are generally processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays may be processed on the next working day.
  • During festivals, promotional events or exceptional demand, processing times may be longer than usual.

2. Delivery Timeline

Estimated delivery timelines are generally:

  • Metro Cities: 2–5 Business Days
  • Tier II & Tier III Cities: 3–7 Business Days
  • Remote Locations: 5–10 Business Days

These timelines are estimates only and are not guaranteed.

Actual delivery may vary depending upon:

  • Courier operations
  • Weather conditions
  • Public holidays
  • Government restrictions
  • Transportation disruptions
  • Natural calamities
  • Incorrect delivery details
  • Other circumstances beyond the reasonable control of TrueCrop Foods.

3. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before payment.

From time to time, TrueCrop Foods may offer:

  • Free Shipping
  • Promotional Shipping Offers
  • Festival Shipping Benefits
  • Corporate Delivery Arrangements

Such offers shall remain valid only for the specified duration.

4. Delivery Partners

Orders may be delivered through trusted third-party logistics and courier partners selected by TrueCrop Foods.

Once an order has been handed over to the courier partner, delivery shall also be subject to the operational procedures and service limitations of that courier.

5. Delivery Address

Customers are responsible for providing:

  • Correct recipient name
  • Complete address
  • Landmark (where applicable)
  • PIN Code
  • Mobile Number

TrueCrop Foods shall not be responsible for delivery delays or failed deliveries arising from incomplete or inaccurate customer information.

If a shipment is returned due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

 6. Delivery Inspection

We encourage customers to inspect the package immediately upon delivery.

If the package appears:

  • Torn
  • Crushed
  • Leaking
  • Opened
  • Tampered
  • Wet
  • Otherwise visibly damaged

please:

  • Photograph the outer package before opening.
  • Take a clear video while opening the package (where possible).
  • Preserve the original packaging.
  • Contact our Customer Support within 24 hours of delivery.

Prompt reporting helps us investigate and resolve issues efficiently.

7. Ownership & Risk

Ownership of the products passes to the customer upon successful delivery.

Customers are responsible for appropriate storage and handling after delivery.

PART B – ORDER CANCELLATION POLICY

8. Cancellation by Customer

Customers may request cancellation before the order has been packed or dispatched.

Cancellation requests should include:

  • Order Number
  • Registered Mobile Number
  • Name
  • Reason for cancellation

Cancellation requests received after dispatch may not be accepted.

9. Cancellation by TrueCrop Foods

TrueCrop Foods reserves the right to cancel any order in circumstances including but not limited to:

  • Product unavailability
  • Pricing errors
  • Payment failure
  • Suspected fraudulent activity
  • Duplicate orders
  • Incorrect customer information
  • Delivery restrictions
  • Force majeure events
  • Regulatory requirements

Where payment has already been received, the eligible amount shall be refunded.

PART C – RETURN & REFUND POLICY

10. Nature of Our Products

The products sold under the Fable & Figs brand are food products intended for human consumption.

For reasons of:

  • Food safety
  • Hygiene
  • Quality assurance
  • Consumer protection

returns cannot be accepted in the same manner as non-food products.

11. Eligible Returns

A return or replacement may be considered only where:

  • The product was damaged during transit.
  • The wrong product was delivered.
  • The product was received in an unfit condition due to transportation damage.
  • The package was significantly tampered with before delivery.
  • The issue is determined by TrueCrop Foods to be genuine after verification.

12. Reporting a Claim

Customers must report eligible issues within 24 hours of delivery.

The following information may be requested:

  • Order Number
  • Customer Name
  • Registered Mobile Number
  • Photographs of the outer package
  • Photographs of the product
  • Video of package opening (where available)
  • Description of the issue

Failure to provide sufficient information may delay or prevent processing of the claim.

13. Return Approval

Where required, TrueCrop Foods may request that the affected product be returned for inspection.

Return instructions will be provided by our Customer Support team.

Products should not be discarded unless expressly advised by us.

14. Refund Process

If a claim is approved, TrueCrop Foods may, at its discretion:

  • Replace the product,
  • Issue store credit,
  • Provide a refund through the original payment method, or
  • Offer another mutually agreed resolution.

Refund processing timelines may vary depending upon banks and payment service providers.

15. Non-Eligible Returns

Returns or refunds will generally not be accepted for:

  • Change of mind.
  • Personal taste or flavour preference.
  • Texture preference.
  • Size expectations.
  • Natural colour variation.
  • Natural variation in shape or appearance.
  • Orders placed incorrectly by the customer.
  • Improper storage after delivery.
  • Products consumed partially or fully.
  • Products damaged after delivery due to customer handling.

Natural variation is a characteristic of agricultural products and shall not be treated as a manufacturing defect.

16. Opened Packages

For hygiene and food safety reasons, products whose original seal or packaging has been opened, broken or tampered with after delivery are generally not eligible for return.

This does not affect any rights available under applicable consumer protection laws in cases involving genuine quality or safety concerns.

17. Quality Concerns

If you believe a product does not meet our quality standards, please contact us immediately.

Each concern will be reviewed individually by our Quality Team based on:

  • Batch records
  • Product photographs
  • Customer information
  • Storage conditions
  • Supporting documentation

Our objective is always to resolve genuine concerns fairly and promptly.

PART D – CUSTOMER PROMISE

At TrueCrop Foods, customer satisfaction is at the heart of everything we do.

If something has not gone as expected, we encourage you to contact us. While our policies are designed to ensure fairness and food safety, we also recognise that every situation is unique.

Whenever reasonably possible, we will work with you to reach a fair and satisfactory resolution consistent with applicable law and our commitment to quality.

Contact Us

TrueCrop Foods
Owner of the Fable & Figs Brand
Website: www.fableandfigs.com
Customer Support: [support@fableandfigs.com]
Registered Office:
101, Vitha Govind Society, 
Sector-20, Airoli, 
Navi Mumbai- 400708

End of Shipping, Delivery, Return, Refund & Cancellation Policy