Contact Information & Customer Support Policy
CONTACT INFORMATION & CUSTOMER SUPPORT POLICY
At TrueCrop Foods, we believe that exceptional customer service is as important as exceptional products. Whether you have a question about our products, require assistance with an order, wish to explore a business partnership, or simply want to share your feedback, our team is committed to assisting you with professionalism, transparency and care.
This Contact Information & Customer Support Policy explains how you can get in touch with us and what you can expect from our customer service.
1. Business Information
Legal Entity
TrueCrop Foods
Owner and operator of the Fable & Figs brand.
Brand
Fable & Figs
Premium Dry Fruits, Nuts & Gourmet Foods
Official Website
2. Registered Office
TrueCrop Foods
101, Vitha Govind Society,
Sector-20, Airoli,
Navi Mumbai- 400708
City: Navi Mumbai
State:Maharashtra
PIN Code:400708
India
3. Customer Care
For assistance regarding orders, products, deliveries or general enquiries, please contact:
Customer Support Email
4. Business & Corporate Enquiries
For enquiries relating to:
- Corporate Gifting
- Bulk Orders
- Modern Trade
- Retail Partnerships
- HoReCa Supply
- Export Opportunities
- Distribution
- Institutional Sales
Please contact:
corporate@fableandfigs.com
5. Product & Quality Enquiries
For questions relating to:
- Product Information
- Ingredients
- Quality
- Storage
- Packaging
- Food Safety
Please contact:
6. Privacy & Data Protection
For matters relating to:
- Personal Data
- Privacy
- Cookie Preferences
- Data Requests
- Consent Withdrawal
Please contact:
7. Grievance Officer
For unresolved customer concerns or formal grievances, please contact:
Grievance Officer
TrueCrop Foods
Email:grievance@fableandfigs.com
Registered Office:
101, Vitha Govind Society,
Sector-20, Airoli,
Navi Mumbai- 400708
8. Business Hours
Customer Support is generally available during the following business hours:
Monday – Saturday
9:30 AM – 6:30 PM (IST)
Closed on Sundays and notified public holidays.
Responses received outside business hours will be attended to on the next working day.
9. Expected Response Times
While actual response times may vary depending on the nature of the enquiry, our objective is to respond within the following timelines:
|
Type of Enquiry |
Typical Response Time |
|
General Enquiry |
Within 1 Business Day |
|
Order Support |
Within 1 Business Day |
|
Delivery Enquiry |
Within 1 Business Day |
|
Product Information |
Within 2 Business Days |
|
Corporate Enquiries |
Within 2 Business Days |
|
Bulk Orders |
Within 2 Business Days |
|
Privacy Requests |
Within 5 Business Days |
|
Formal Grievances |
Acknowledgement within 2 Business Days |
Complex matters involving courier partners, payment gateways or regulatory authorities may require additional time.
10. Information to Include When Contacting Us
To help us assist you efficiently, please include:
For Order Related Queries
- Order Number
- Customer Name
- Registered Mobile Number
- Email Address
- Description of the issue
For Product Quality Concerns
- Product Name
- Batch Number
- Best Before Date
- Photographs
- Description of the concern
For Delivery Issues
- Order Number
- Courier Tracking Details (if available)
- Delivery Address
- Photographs of the package (where applicable)
For Corporate Enquiries
- Company Name
- Contact Person
- Business Requirement
- Estimated Quantity
- Delivery Location
- Preferred Timeline
11. Social Media
Customers may also connect with the Fable & Figs brand through our official social media channels.
Only accounts published on our Website should be considered official.
Please avoid sharing confidential personal or payment information through public social media platforms.
12. Customer Communication
TrueCrop Foods may communicate with customers through:
- Telephone
- SMS
- Website Notifications
These communications may include:
- Order Confirmations
- Dispatch Updates
- Delivery Notifications
- Customer Support Responses
- Product Recall Notices (where applicable)
- Promotional Communications (subject to your preferences and applicable law)
13. Language of Communication
Customer support is generally available in English and Hindi.
Support in additional regional languages may be available depending on operational requirements.
14. Commitment to Accessibility
TrueCrop Foods is committed to making it as easy as possible for customers to contact us.
We continuously review our customer support processes to improve accessibility, responsiveness and service quality.
15. Regulatory Information
The following details will be published on the Website once available:
- Registered Business Address
- GSTIN
- FSSAI Licence Number
- Customer Care Contact Details
- Grievance Officer Details
- Business Registration Information (if applicable)
Contact Summary
Legal Entity
TrueCrop Foods
Brand
Fable & Figs
Website
Customer Support
Corporate Sales
Quality
Privacy
Grievance Officer
Our Service Promise
At TrueCrop Foods, we believe that every conversation is an opportunity to strengthen trust. Whether you are placing your first order, selecting a thoughtful gift, exploring a business partnership or simply seeking advice about our products, we are committed to serving you with professionalism, courtesy and care.
Our goal is not only to deliver exceptional products under the Fable & Figs brand, but also to provide an experience that reflects the same values of authenticity, quality and attention to detail that define everything we do.
End of Contact Information & Customer Support Policy
