Food Safety

FOOD SAFETY, PRODUCT DISCLAIMER & STORAGE GUIDELINES

At TrueCrop Foods, food safety is fundamental to everything we do. Every product sold under the Fable & Figs brand is sourced, handled, packed and distributed with the objective of delivering exceptional quality while preserving its natural goodness.

As our products are derived from nature, they may exhibit natural variations that are a sign of authenticity rather than a defect.

This Policy explains important information regarding our products, food safety practices, storage recommendations and customer responsibilities.

1. Our Commitment to Quality

TrueCrop Foods is committed to:

  • Sourcing premium-quality ingredients from trusted growers and processors.
  • Maintaining high standards of food safety and hygiene.
  • Complying with applicable food safety regulations.
  • Packaging products to preserve freshness and quality.
  • Continuously improving our quality management practices.

Our goal is to deliver products that meet the expectations associated with the Fable & Figs brand.

2. Natural Product Variations

The products sold under the Fable & Figs brand are natural agricultural products.

As a result, variations may occur in:

  • Colour
  • Size
  • Shape
  • Texture
  • Aroma
  • Taste
  • Surface appearance
  • Natural oil content
  • Moisture level (within acceptable limits)

These differences may arise due to:

  • Seasonal conditions
  • Harvest period
  • Geographic origin
  • Climate
  • Natural growing conditions
  • Traditional processing methods

Such variations are normal and should not be regarded as manufacturing defects.

3. Product Photography

Product photographs displayed on the Website are intended to provide a general representation of our products.

Actual products may differ slightly due to:

  • Natural variation
  • Lighting during photography
  • Packaging updates
  • Batch-to-batch differences

These differences do not affect product quality or authenticity.

4. Food Safety

TrueCrop Foods strives to ensure that products supplied under the Fable & Figs brand are:

  • Hygienically handled.
  • Properly packed.
  • Quality checked before dispatch.
  • Packed in food-grade packaging materials.
  • Clearly labelled with applicable information.

Customers are encouraged to inspect products upon delivery and report any genuine concerns promptly.

5. Storage Guidelines

To preserve freshness and quality, customers should:

  • Store products in a cool, clean and dry place.
  • Keep products away from direct sunlight.
  • Avoid exposure to excessive heat or humidity.
  • Reseal packs immediately after opening.
  • Use airtight containers where appropriate.
  • Refrigerate products where recommended on the packaging.

Improper storage after delivery may reduce product quality and shelf life.

6. Best Before & Shelf Life

All products should be consumed before the Best Before date printed on the packaging.

The Best Before period assumes that products have been stored under the recommended conditions.

Once opened, products should ideally be consumed within a reasonable period to maintain optimal freshness and flavour.

7. Allergens

Some products may naturally contain or be processed in facilities that also handle:

  • Tree Nuts
  • Peanuts
  • Sesame
  • Milk
  • Soy
  • Gluten or other food allergens

Customers with known allergies or dietary sensitivities should carefully read the product label before consumption.

If you are uncertain about the suitability of a product for your dietary needs, please consult a qualified healthcare professional before consuming it.

8. Nutritional Information

Nutritional values displayed on product labels or the Website are based on available information and may represent average values.

Natural agricultural products may exhibit minor nutritional variations between batches.

9. Health & Wellness Information

Any information provided on the Website relating to:

  • Nutrition
  • Traditional food practices
  • Wellness
  • Serving suggestions
  • Lifestyle
  • Recipes

is provided for general informational purposes only.

Such information:

  • Is not intended to constitute medical advice.
  • Should not be interpreted as a diagnosis or treatment recommendation.
  • Is not intended to prevent, cure or treat any disease.

Customers should seek professional medical advice regarding specific health conditions, allergies or dietary requirements.

10. Responsible Consumption

Our products are intended to be enjoyed as part of a balanced and varied diet.

Customers should exercise appropriate portion control and make food choices based on their individual nutritional requirements.

11. Product Traceability

Where reasonably practicable, TrueCrop Foods maintains records that support product traceability throughout its supply chain.

This enables us to investigate quality concerns efficiently and, where necessary, take appropriate corrective action.

12. Product Recalls

In the unlikely event that a product recall becomes necessary, TrueCrop Foods will take appropriate steps to:

  • Notify affected customers where reasonably possible.
  • Publish relevant information on the Website or through other appropriate communication channels.
  • Coordinate with applicable regulatory authorities where required.
  • Facilitate replacement or refund in accordance with applicable law.

13. Customer Responsibilities

Customers are responsible for:

  • Inspecting products upon delivery.
  • Following storage instructions.
  • Consuming products before the Best Before date.
  • Reading ingredient and allergen information before consumption.
  • Keeping products away from contamination after opening.
  • Reporting genuine quality concerns promptly.

14. Limitation of Responsibility

TrueCrop Foods shall not be responsible for deterioration in product quality arising from:

  • Improper storage after delivery.
  • Exposure to heat or moisture.
  • Failure to reseal packaging after opening.
  • Consumption after the Best Before date.
  • Mishandling by the customer or third parties.
  • Allergic reactions where allergen information has been appropriately disclosed.

Nothing in this Policy limits any rights available to consumers under applicable law.

15. Regulatory Compliance

TrueCrop Foods is committed to operating in accordance with applicable Indian food laws and regulations, including those administered by the Food Safety and Standards Authority of India (FSSAI).

Where required, product labels will display mandatory regulatory information such as:

  • Product Name
  • Net Quantity
  • Ingredients
  • Nutritional Information
  • Batch Number
  • Best Before Date
  • Manufacturer/Packer Details
  • FSSAI Licence Number
  • Customer Care Information

Contact Us

For any questions regarding our products or food safety practices, please contact:

TrueCrop Foods
Owner of the Fable & Figs Brand
Website: www.fableandfigs.com
Customer Support: support@fableandfigs.com
Email: quality@fableandfigs.com
Registered Office:
101, Vitha Govind Society, 
Sector-20, Airoli, 
Navi Mumbai- 400708

Our Food Promise

At TrueCrop Foods, every product carrying the Fable & Figs name reflects our belief that true luxury begins with integrity. From thoughtful sourcing and careful selection to hygienic packing and responsible handling, our commitment is to deliver food that is as trustworthy as it is exceptional.

Because premium food is not defined only by taste—it is defined by the care behind every ingredient and the confidence with which it reaches your table.

End of Food Safety, Product Disclaimer & Storage Guidelines